A: Our toys are crafted from high-quality, non-toxic materials that are safe for children to play with. We prioritize safety and ensure that our products meet rigorous safety standards to provide a healthy and enjoyable play experience.

A: Yes, we offer customization services to meet specific preferences or requirements. If you have custom requests, please reach out to us to discuss the options available and any associated costs.

A: Yes, our products can comply with EN71, ASTM F963, GB6675, CE, CPC, and CPSIA standards. You just need to inform us of your specific requirements in advance. We have long-term partnerships with certified laboratories such as SGS, ITS, TUV, and BV to ensure our products meet these stringent safety standards.

A: To ensure the quality of products when working with us, you can request samples before placing a bulk order. This allows you to assess the quality of the products and make sure they meet your standards before committing to a larger purchase. Moreover, you can request production samples before shipping.

A: To ensure timely shipping, you can discuss shipping timelines and options with us in advance. It's important to clarify expectations and deadlines to avoid any delays in the delivery of your orders.

A: To effectively communicate with us,  you can utilize digital communication tools such as email, video calls, and messaging apps. Clearly outlining your requirements, asking questions, and maintaining open lines of communication can help avoid misunderstandings and ensure a smooth process for both parties.

A: To order samples, please contact our sales team to inquire about sample availability and pricing. Once you have selected the samples you would like to receive, we will provide you with a quote and payment instructions. After payment is confirmed, we will proceed to prepare and ship your samples. The time it takes to receive the samples will vary depending on your location, but typically, it can take 5-10 business days for samples to reach customers in the U.S. or Europe. We will provide you with tracking information so you can monitor the delivery progress. If you have any specific timeline requirements, please let us know, and we will do our best to accommodate your needs.

A: We offer a variety of shipping options to accommodate our international customers. You can select standard shipping for a more economical option, or expedited shipping for faster delivery. We work with reliable shipping partners to ensure your order arrives safely and in a timely manner.

A: The shipping time will vary depending on your location and the shipping method you choose. Typically, orders to Europe or the U.S. can take between 7-15 business days to arrive. Once your order has been shipped, we will provide you with a tracking number so you can monitor the progress of your delivery.

A: First, you can check which price terms your received quotation is based on, such as FOB, EXW, CIF, DAP, etc. Different terms correspond to sellers bearing different expenses, and you can easily find the meanings of these terms online. Depending on the specific terms, you might be responsible for some shipping costs or customs duties. We advise our customers to check with their local customs office for information on any potential fees or duties that may apply to their order.  If you have any concerns or questions, please don't hesitate to reach out to us for assistance.

A: Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your delivery and see when it is expected to arrive at your doorstep.

A: We strive to provide high-quality products and excellent customer service. If you encounter any issues with your order or receive a damaged item, please contact us as soon as possible. Our customer service team will work with you to address the issue and find a suitable solution.